CLIENT CHARTER DEPARTMENT OF STUDENTS AFFAIRS AND ALUMNI

We are committed to provide quality services to improve the quality of management, governance and services through:

1.Process the application related to Student Activities by;

      a.Review and process the Student Activity Application Form attached with Program Proposal within:
          i.Fourteen (14) working days for the university internal activity.
          ii.Seven (7) working days for the university external activity.

      b.Receive and process bookings for infrastructure and logistic facilities;
         i.Application : Seven (7) working days.
         ii.Feedback of approval : Two (2) days after approval of application via Telephone or Official Letter.

2. Process the application on Study Loans, Scholarships and Student Welfare;

     a.Receive and manage submitted documents from the student to associates the Agencies / Sponsors within    
       three (3) working days after receipt of complete documents.

     b.Review and manage delivery of applicants’ documents on student welfare such as students Guarantee  
        Letter (GL), Funeral Expenses, Insurance Claims and others to the parties concerned within three (3) 
        working days after receipt of complete documents.

     c.Display results of all application on any UniMAP Welfare Fund in Student Portal within Thirty (30) working 
        days rom the closing date stipulated.

3. Review and provide feedback on student attendance in Program Teras Universiti (Pillars) within five (5) working days.

4. Provide feedback on any complaints received within seven (7) working days.

5. Good and efficient counter services. Students will be served within five (5) minutes after arriving at the counter.